What is ISO-Certification? ISO 9001:2015

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ISO - International Organization for Standardization

The International Organization for Standardization (ISO) is an international standard setting body composed of representatives from various national standards organizations. Founded on 23 February 1947, the organization promotes worldwide proprietary, industrial, and commercial standards.

ISO 19011:2011 

·         Guidelines for auditing management systems

ISO 9000:2015 

·         Quality management systems -- Fundamentals and vocabulary

ISO 9001:2015 

·         Quality management systems -- Requirements

ISO 9004:2009 

·         Guidelines for the sustained success of an organization -- A quality management approach

Benefits of ISO 9001 to your organization:

·         Provides senior management with an efficient management process

·         Sets out areas of responsibility across the organization

·         Mandatory if you want to tender for some public sector work

·         Communicates a positive message to staff and customers.

·         Identifies and encourages more efficient and time saving processes

·         Highlights deficiencies

·         Reduces your costs

·         Provides continuous assessment and improvement

·         Marketing opportunities

Some of the benefits to your customers:

·         Improved quality and service

·         Delivery on time

·         Right first time attitude

·         Fewer returned products and complaints

·         Independent audit demonstrates commitment to quality

 

 

Evolution of ISO 9000 standards

1987 version: Emphasized procedures rather than the overall process of management, which was likely the actual intent.

1994 version: Emphasized quality assurance via preventive actions, instead of just checking final product, and continued to require evidence of compliance with documented procedures.

2000 version: Emphasized on process management front and center ("Process management" was the monitoring and optimization of a company's tasks and activities, instead of just inspection of the final product).

ISO 9000-2000 Requirements include:

·         Approve documents before distribution;

·         Provide correct version of documents at points of use;

·         Use your records to prove that requirements have been met; and

·         Develop a procedure to control your records.

2008 version: Emphasized on quality management system being upgraded just needs to be checked to see if it is following the clarifications introduced in the amended version.

2015 version:

·         ISO 9001:2015 was published by ISO on 23 September 2015. The scope of the standard has not changed. However the structure and core terms were modified to allow the standard to integrate more easily with other international management systems standards.

·         The 2015 version is also less prescriptive than its predecessors and focuses on performance. This was achieved by combining the process approach with risk-based thinking, and employing the Plan-Do-Check-Act cycle at all levels in the organization.

Some of the key changes include:

·         Greater emphasis on building a management system suited to each organization’s particular needs

·         A requirement that those at the top of an organization be involved and accountable, aligning quality with wider business strategy

·         Risk-based thinking throughout the standard makes the whole management system a preventive tool and encourages continuous improvement

·         Less prescriptive requirements for documentation: the organization can now decide what documented information it needs and what format it should be in

·         Alignment with other key management system standards through the use of a common structure and core text.

Advantages:

1.     Creates a more efficient, effective operation

2.     Increases customer satisfaction and retention

3.     Reduces audits

4.     Enhances marketing

5.     Improves employee motivation, awareness, and morale

6.     Promotes international trade

7.     Increases profit

8.     Reduces waste and increases productivity

9.     Common tool for standardization

 

 

 

Contents of ISO 9001

Outline contents for ISO 9001 are as follows:

·         Page iv: Foreword

·         Pages v to vii: Section 0 Intro

·         Pages 1 to 14: Requirements

·         Section 1: Scope

·         Section 2: Normative Reference

·         Section 3: Terms and definitions (specific to ISO 9001, not specified in ISO 9000)

·         Section 4: Quality Management System

·         Section 5: Management Responsibility

·         Section 6: Resource Management

·         Section 7: Product Realization

·         Section 8: Measurement, analysis and improvement

·         Pages 15 to 22: Tables of Correspondence between ISO 9001 and other standards

·         Page 23: Bibliography